TERMS AND CONDITIONS REGARDING THE USE OF SERVICES AVAILABLE ON THE MAXBET.RO PLATFORM

Introduction

 

The website www.maxbet.ro, as well as any mobile application through which our services are offered (collectively referred to as the “Website”) are operated by Maxbet Malta Limited (hereinafter “we” or “Maxbet”), a company incorporated and registered in Malta (having registration number C 72878) whose registered office is at 26, The Forum Office, Triq L-Uqija, Swieqi, SWQ2335, Malta. Maxbet is authorized and licensed to provide remote gambling in Romania by the National Office for Gambling (hereinafter “ONJN”).

 

Maxbet Entertainment Group LTD has granted Maxbet a license to use the Maxbet brand in connection with the activities carried out through the Website, but Maxbet Entertainment Group LTD is not responsible for the provision of any type of gambling through the Website, your contract, established by these terms and conditions, being concluded only with Maxbet Malta Limited.

 

 

 

 

 

These Terms and Conditions (together with all other Maxbet rules and policies applicable to you) govern your activity through the Website (or any mobile application, if applicable) and constitute a binding contract between Maxbet and you.

 

 

 

PLEASE READ THE TERMS AND CONDITIONS SET FORTH BELOW CAREFULLY AND ENSURE THAT YOU FULLY UNDERSTAND THEM.

 

 

 

By opening a gaming account on the Website, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, AS WELL AS OUR PRIVACY POLICY AND ANY OTHER RULES OR POLICIES OF MAXBET (INCLUDING, BUT NOT LIMITED TO, POLICIES REGARDING BONUSES OR PROMOTIONAL OFFERS GRANTED BY MAXBET AT ANY TIME, THE BETTING RULES AND THE GAME RULES APPLICABLE TO EACH INDIVIDUAL GAME AVAILABLE ON THE WEBSITE AT ANY TIME).

 

 

 

 

 

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS (OR ANY OTHER RELATED RULES OR POLICIES) PLEASE DO NOT USE OUR WEBSITE OR SERVICES.

 

 

 

 

 

PLEASE NOTE THAT THESE TERMS AND CONDITIONS (AS WELL AS ANY OTHER RELATED RULES AND POLICIES) ALSO APPLY TO GAMES OF GAMBLING OFFERED THROUGH MOBILE APPLICATIONS.

 

 

 

 

 

These Terms and Conditions and/or the Privacy Policy and/or any other rules or policies applicable to your use of the Website may be modified or updated by Maxbet at any time, in compliance with applicable law. Maxbet will post on the Website any new or revised version of the Terms and Conditions and/or the Privacy Policy and/or any other rules and policies applicable to your use of the Website. Maxbet will inform you of any material changes to the Terms and Conditions and/or the Privacy Policy and/or any other rules and policies applicable to your use of the Website (for example, by email to the email address indicated in your game account or by a notice on the Website) before such changes become effective. By continuing to use the Website, you agree to be bound by the Terms and Conditions and/or Privacy Policy and/or any other rules and policies, as amended. If a player does not accept any part of the Terms and Conditions and/or Privacy Policy and/or any other rules and policies, as amended, he/she must cease using the Website immediately.

 

You can contact customer support at the email address [email protected] .

 

 

 

Additional rules and conditions

 

In addition to these terms and conditions, specific rules governing certain games, events, markets and/or particular products will also apply. These specific rules govern aspects particular to the respective products/games/events/markets and form an integral part of these terms and conditions.

 

 

 

If you play any game, place a bet at Maxbet or otherwise use our Services, you agree to comply with, in addition to these terms and conditions, the following (as applicable):

 

 

 

Rules for fixed-odds betting (sports betting) available at: https://www.maxbet.ro/ro/termeni-si-conditii/reguli-pariere

 

The rules of any game you play (as set out in the rules of that game or in the "Help" section, but also at https://www.maxbet.ro/ro/termeni-si-conditii/reguli-pariere)

 

 

 

 

 

In addition, you expressly agree to abide by any Promotional or bonus Terms and Conditions offered by Maxbet, as well as, if applicable, the Software Download Terms and Conditions, each of which constitutes an integral part of these Terms and Conditions. In the event of any conflict between these Terms and Conditions and any of the Rules, any Promotional/bonus Terms and Conditions and/or the Software Download Terms and Conditions, the provisions, as the case may be, of any Rules, Promotional/bonus Terms and Conditions and/or the Software Download Terms and Conditions shall prevail.

 

 

 

 

 

Definitions

 

Unless the context otherwise requires, when used in these terms and conditions, the following words and expressions shall have the following meanings:

 

 

 

 

 

"Account": a gambling account, belonging to a single natural person, associated with a single home address/email address/bank card number/IP address, registered by that person to allow him/her to use the Services offered on the Website;

 

"Applicable Laws": Any law, mandatory rule or regulation applicable to you, including but not limited to those relating to gambling, the use of the Services and/or the Website or making deposits or withdrawals of funds;

 

"Software Download Terms and Conditions": the additional terms and conditions that you must comply with in order to download and use certain Software;

 

"Gambling Transactions": placing a bet, a stake, playing a casino game or any other similar transaction on the Website or by otherwise using the Services;

 

"Payment Processor": a third-party company that processes financial transactions, namely withdrawals or deposits of funds;

 

"Promotional Terms and Conditions": the terms and conditions governing promotional offers or bonuses offered by Maxbet at a given time or in connection with a certain event (these terms and conditions may also establish wagering requirements or other requirements applicable to bonuses);

 

"Services": the services we offer through the Website, mobile applications or any other similar means;

 

"Software": the software that must be downloaded, accessed or otherwise used by you from the Website to enable you to participate in the Services, including any program or file derived therefrom, as well as any documentation, modification, enhancement, translation or update of such software;

 

"Winnings": any winnings awarded to you following a Gaming Transaction that is fully completed.

 

 

 

 

 

Your Statements

 

1. By opening an Account with Maxbet, you expressly confirm the following:

 

a) you understand and accept these Terms and Conditions, the Privacy Policy, as well as all other rules and policies applicable to your relationship;

 

b) these Terms and Conditions, the Privacy Policy, as well as all other related rules and policies, are binding on you;

 

c) you are of legal age or over 18 years of age (and, in any case, over the legal age to participate in gambling under Applicable Laws);

 

d) you have the necessary capacity to assume responsibility for your own actions and to enter into a binding contract with us;

 

e) act in your own name and not in the name or on behalf of another person;

 

f) all personal information and details you provide to us, either during the Account registration process or subsequently, are correct;

 

g) you do not deposit funds that come from illegal or illicit activities and you do not carry out any such illegal or illicit activities and/or do not intend to use the Account in connection with any such activity;

 

h) you will not take any fraudulent or unfair action or attempt to take any such action and you will not take part, either directly or indirectly, in any such action together with another player in connection with any Service offered by Maxbet;

 

i) the debit or credit card details you provided to us during the registration process belong to you as the account holder, and the card has not been reported stolen or lost;

 

j) you are not classified as a problem gambler or a compulsive gambler and you have not permanently self-excluded yourself from the Website and/or from any of the Services offered by Maxbet and/or from any other such websites offering remote gambling;

 

k) you are not an officer, director, employee, consultant or agent of Maxbet or any of our affiliated companies or branches or suppliers for Maxbet or our affiliated companies, nor are you a relative of the latter (for the purpose and meaning of this clause, the term "relative" means spouse, common-law partner, son/daughter or brother/sister, even step-sibling);

 

l) you will comply with all Applicable Laws. In this regard, please note that these Terms and Conditions are governed by the laws of Romania, however, in certain situations (for example, the jurisdiction from which you access the Website, your citizenship, etc.) other legal provisions may be applicable in addition to those existing in the laws of Romania;

 

m) you understand that there is a risk of losing money by betting on our Website or using the Services and you assume and accept full responsibility in the event of such losses.

 

 

 

 

 

Responsible gaming

 

2. As a responsible operator, we are aware that gambling can become a problem for some users and therefore we offer our users the opportunity to self-exclude themselves from using the Website and the Services, as well as to set certain financial limits in relation to the gambling in which they participate.

 

 

 

 

 

Self-exclusion and interruption of access to the game

 

3. You may self-exclude yourself from placing Gambling Transactions for a period of time (minimum 6 months) by contacting Customer Service or by accessing the “Responsible Gambling” online page on the Website which can be found in the “My Account” section. By making such a request to be excluded from the Website and the Services we offer, you acknowledge and agree that we will block your Account and that you will no longer be able to place Gambling Transactions for the applicable period, which will begin as soon as possible after receiving your request (and in any case no later than the next time you attempt to log in to the Website). The self-exclusion action will apply to all websites operated by us.

 

4. In addition to the self-exclusion measure, you also have the possibility to request interruption of access to gambling games offered on the Website, for a pre-established period of maximum 7 days.

 

5. During the period of self-exclusion (or, as the case may be, interruption of access to the game), you will not be able to place Gambling Transactions and you will not be able to access your Account. Upon your request, we will return to you any balances, including proceeds generated from bets in progress on events that occur/complete after the start of the self-exclusion period (or, as the case may be, interruption of access to the game). If you wish to reactivate your account after the temporary self-exclusion/interruption of access to the game has expired, you can do so by calling Customer Service at the telephone number: 0219238 or by e-mail at [email protected] , requesting the lifting of this restriction. For this reactivation to take effect, after the specified self-exclusion/interruption period of access to the game has expired, you will need to wait up to 24 hours, after which your account will be reactivated.

 

6. Once self-exclusion or game access interruption is implemented, we will take all necessary steps to stop sending you advertising materials. Please note that this restriction only applies to advertising materials sent by Maxbet.

 

7. During the period of self-exclusion/interruption of access to the game, you undertake not to violate or attempt to violate the exclusion regime that you have agreed to in accordance with this chapter, by attempting to place Gambling Transactions, use the Website or the Services we offer, either personally or through a third party. We will close any Accounts that violate the exclusion regime, at the time we discover this. Please note that if you access your Account and / or open a new Account during the period of self-exclusion/interruption of access to the game by any fraudulent means or by entering incorrect information, and our automatic verification mechanisms cannot prevent this, we do not assume any responsibility or liability to you or any third party in relation to the activity carried out (including in relation to the return of any deposits, winnings or any other such funds in relation to that activity). Any new Accounts opened by you (either personally or through a third party) during the self-exclusion/game access suspension period will be closed as soon as we detect them.

 

 

 

 

 

Setting Financial Limits

 

8. As part of our commitment to responsible gambling, you have the option to set a maximum deposit limit for your Account, which may be daily (24 hours), weekly or monthly. To set such a deposit limit, please contact Customer Service or (where applicable) select the relevant option on the Website, stating whether you would like a daily (24 hours), weekly or monthly deposit limit, and the amount you would like to set.

 

9. A decrease in the maximum deposit limit will take effect immediately, while an increase in a previously set limit can only take effect after a minimum period of 48 hours.

 

 

 

 

 

Prohibited Jurisdictions

 

10. You may not use the Website and/or the Services if you are located in a jurisdiction where gambling and/or any of the Services is prohibited (“Prohibited Jurisdiction”). The fact that the Website is accessible in a Prohibited Jurisdiction or is available in the official language of a Prohibited Jurisdiction does not grant permission to use the Website and/or any Services in such Prohibited Jurisdiction. Any attempt to circumvent this prohibition (for example, by using a VPN, proxy or similar service that manipulates the identification of your actual location or by providing false or misleading information as to your location, citizenship or place of residence or by placing bets on the Website through or on behalf of a third party located in a Prohibited Jurisdiction) is a breach of these Terms and Conditions and may constitute a criminal offence under applicable law. If it becomes apparent or we have reasonable grounds to suspect that you are located in any of the Prohibited Jurisdictions, this may result in the closure of your Account, the freezing of any funds in your account and the provision of information to any relevant authority, in accordance with applicable law. You will indemnify us for any damage or loss arising from or in connection with your breach of the provisions of this chapter. You are responsible for ensuring that your use of the Website and/or any Services complies with Applicable Laws at all times and you do not use the Website and/or any Services from a Prohibited Jurisdiction at any time.

 

11. Certain jurisdictions have not addressed the legality of online gambling, while in other jurisdictions it has been determined that online gambling is illegal. We make no representation that your access to and/or use of the Website/Services is in compliance with the laws applicable in the jurisdiction in which you are located, and you expressly represent that gambling is not prohibited in your jurisdiction.

 

12. You expressly agree to comply with the applicable gambling laws in the jurisdiction in which you are located. You are not permitted to access the Website and/or open an account if you are located in a jurisdiction that prohibits gambling; you are also not permitted to access the Website or use the Services if you are a citizen of a state that prohibits its citizens from participating in gambling (regardless of where you are located).

 

 

 

 

 

Funds protection

 

13. You hereby acknowledge and agree that the Account you have registered with Maxbet is not a bank account and, therefore, is not insured, guaranteed or otherwise protected under banking legislation (this does not exclude the obligation to guarantee deposits, according to special legislation in the field of gambling). No amount of money deposited with us will bear any interest.

 

14. Funds deposited with Maxbet will be kept in a bank account distinct from the one through which current financial operations carried out by Maxbet are carried out.

 

 

 

 

 

Your Account

 

 

 

Opening an account

 

15. In order to make a Gambling Transaction and/or use the Services, you must register an account with Maxbet. You may only register one account on the Website, and duplicate accounts are prohibited and any accounts found to be linked to each other will be closed, any winnings will be voided, and, as a general rule, the original deposits will be returned to the deposit method. We do not engage in any lending/borrowing operations, so you will only be able to make a Gambling Transaction based on the funds you hold in your Account.

 

16. When you register an Account, you will be asked to provide personal information, including but not limited to your name, date of birth, home address, telephone number and email address. All information you provide to us must be accurate, current and complete. Maxbet complies with applicable data protection legislation in relation to all of your personal information that you provide to us and we will use such information in accordance with our Privacy Policy.

 

17. You may have multiple payment methods and active cards (debit or credit) in connection with your Account. In the event that one of the cards registered in connection with your Account is lost or stolen, you must immediately notify Customer Service.

 

18. You may only use the Website and/or Services if you are of legal age or over 18 years of age. It is prohibited for any minor to register an Account or place Gambling Transactions on our Website. We have the right to withhold any proceeds generated from Gambling Transactions made by a minor and to return all deposits, if we discover that the user of a deposit method is a minor.

 

19. By accepting these Terms and Conditions, you expressly agree to us carrying out any necessary identification activities, credit checks and other such verifications that we may request and/or that may be required of us in accordance with applicable law and relevant regulations, including requests received from authorities. You agree to provide us with any information and/or documents in connection with such verification checks at any time, complying, if applicable, with the formal requirements specified by us. In this regard, you expressly understand and accept that, in order to fulfill our legal obligations as a licensed gambling operator and to verify the authenticity of the information provided, Maxbet may request that legal identification documents and/or other verification documents be submitted in a certain format (for example, a photograph in which the identity document is held up to the face).

 

20. Please note that, in accordance with the gambling legislation in force in Romania, until the procedure for verifying the authenticity of the data provided in the Account registration process is completed, you can fund the Account with a maximum amount of 200 Euros (or equivalent), and withdrawals of funds from the Account are prohibited.

 

21. Until we are fully satisfied with the information and/or documents submitted as part of any verification check, we have the right to suspend and restrict your Account in any way we may deem appropriate, including preventing you from placing any further Gambling Transactions until such checks have been satisfactorily completed.

 

22. In order to comply with applicable law, we may request copies of your identity document, as well as other documents, both during the verification process of the data provided upon registration of the Account, and in other cases (for example, when making a deposit or withdrawal of funds from the Account). If you make a deposit and the verification process of the personal data provided upon registration is carried out directly by us, if the requested documents/information are not sent to us within 72 hours from the time of deposit, for security reasons, we may decide to suspend your Account until the requested documents/information are submitted and verified.

 

23. If we request your identity verification, until such time as the verification is properly completed, any withdrawal request you make will be suspended and considered pending. If the verification is approved, the withdrawal will be processed and the waiting time will be counted in business days. If the verification process is not successfully completed within a period of 30 days, your account will be suspended until the requested information has been submitted and verified.

 

24. Verification of the data provided in the registration form is carried out by requesting information and copies of documents, such as (to avoid any confusion, the list below is strictly exemplary, and Maxbet may request other documents or additional documents to those listed below):

 

a) A copy of your identity document (or passport or driving license, showing us your name, date of birth and, if applicable, your personal identification number);

 

b) A copy of your credit or debit card (front/back) that you have registered and used in connection with the Account (the copy must only show the name, first six digits and last four digits on the front, expiration date and signature on the back; all other details may be hidden);

 

c) Proof of address, which can be, for example: a bank statement (or utility bill) showing the name and address registered in the Account and issued within the last three months from the date of registration of the Account.

 

25. If the process of verifying the authenticity of the personal data provided upon Account registration is not completed within a maximum of 30 calendar days from the first deposit, the funds in your Account at the end of this period will be transferred to the Romanian state budget, in accordance with the legislation in force.

 

26. Please note that we may provide the information you provide to authorized credit agencies and/or fraud prevention agencies to confirm your details and card details. You agree that we may process, use, record and disclose the personal information you provide and that such personal data may be recorded by us or such agencies. For further information, please see our Privacy Policy.

 

 

 

 

 

Account Use

 

27. When registering an Account, you must choose a unique username and password. You must keep your username and password secure and confidential and not share them with anyone. You must not allow anyone to use your Account. You agree that any actions taken through the Account will be deemed to have been taken by you and Gambling Transactions concluded using the Account will be deemed to be valid transactions made by you. Maxbet assumes no liability for any activity taken through or in connection with the Account if you disclose your username and password associated with the Account.

 

28. You must keep all Account details (whether provided when registering the Account or subsequently) up to date. If any of the Account details change, you must notify us immediately, as failure to do so may result in certain transactions being declined by your financial institution. Updating your details can be done by contacting our Customer Services department. We are not responsible for any transactions declined due to incorrect details or details not being updated in accordance with this clause.

 

29. If you forget your username and/or password, or if you believe that someone else has learned your password, please contact our Customer Service department immediately.

 

30. You can monitor your Gambling Transactions by accessing the "History" section when you log in. You are responsible for all Gambling Transactions made through your Account.

 

31. In accordance with Applicable Laws, the payment instruments and methods (including, but not limited to, credit or debit card, bank account, etc.) registered and/or used in the Account and respectively when carrying out any financial transaction, such as deposits or withdrawals, must be issued in your name and belong to you as the holder. Any use contrary to the above may lead to the blocking of the payment method that is not issued in your name/does not belong to you as the holder, as well as the cancellation of any Gambling Transaction and any winnings resulting from the use of funds from the respective methods.

 

32. You warrant that you are acting in your own name and that you will not use the Account in the name or on behalf of another person.

 

33. You may only hold one gaming account. We will close any duplicate accounts that we identify and reserve the right to void any Gaming Transactions made through such duplicate accounts.

 

 

 

 

 

Deposits and withdrawals

 

34. You agree that any financial transactions (e.g. deposits or withdrawals) that occur within your Account will be processed through a Payment Processor. Financial transactions carried out with us will appear on your bank statement as "Maxbet Limited" (or similar name).

 

35. Once your Account has been opened, you will be able to deposit funds into your Account using any of the deposit methods listed on the Website. To the extent that, at any given time, the deposit methods are not listed on the Website, you will only be able to make deposits using the payment methods listed below:

 

a) by means of a valid credit card, registered in your name and which is accepted by us;

 

b) by means of a valid debit card, registered in your name and which is accepted by us;

 

c) through another payment method previously accepted by us.

 

36. Each request to deposit money into your Account will constitute a valid instruction to us and/or the Payment Processor to transfer a specific amount of money at your request to the Account you hold.

 

37. Unless otherwise specified on the Website, we accept payments only in EURO and RON and therefore all Gaming Transactions will only be made in EURO or RON and all balances associated with the Account will be displayed in EURO or RON.

 

38. We have the right to verify whether the funds you have requested to be deposited into your Account are available/free of any charges or fees of any kind, meaning we may request confirmation from the relevant Payment Processor, in accordance with the procedures used by the Payment Processor. Only when your deposits have been satisfactorily reviewed and confirmed by us and/or the Payment Processor, will your Account be credited with the relevant funds.

 

39. You must notify us immediately if the amount credited to your Account is incorrect. We have the right to cancel such transfers/Account balances or to recover such amounts from you, if you have withdrawn them.

 

40. Any Gambling Transaction concluded using amounts incorrectly credited to your Account will result in the cancellation of any winnings made from such transactions.

 

41. You expressly accept that, based on requests from us, you are required to provide us with additional information/documents regarding the deposits you make.

 

42. In principle, withdrawal of funds from the Account will be possible by the same method as that used by you for deposit. You also understand and accept that all amounts deposited into your gaming account must be wagered in full at least once before a withdrawal can be requested. Please note that certain games, such as those in the "Lotto" betting category or other games that will be marked/highlighted accordingly on the site, may not be taken into account for fulfilling the minimum wagering requirement. Maxbet Malta Limited reserves the right to refuse to process a withdrawal request until the amount of the deposits has been wagered in full.

 

43. If you wish to withdraw funds from the Account, you may make a request to do so only through the cashier function on the Website and using the methods set out in Article 42. Once we have approved your withdrawal request, and provided that you provide us with sufficient information as to how the funds should be transferred, we will transfer the relevant funds to you (less any fees/taxes and/or commissions incurred and/or any other amount of money that must be withheld from your withdrawal in order to comply with applicable law).

 

44. You expressly understand and agree that, in order to comply with applicable law, we may cancel or suspend any withdrawal request you make if we suspect that you are or may be involved in any fraudulent, collusive, illegal, non-compliant activity or any form of cheating. In such cases, we may engage in any investigation to analyze the relevant circumstances, and you agree to assist and cooperate with us in carrying out such proceedings. Furthermore, we may provide your personal information to a third party involved in the investigation of your Account activity, as specified in our Privacy Policy. Please note that our investigation may take up to 10 business days and may be extended by an additional 5 business days, if the investigation is conducted by the software provider or until the end of the investigation, if it is conducted by the competent authorities.

 

 

 

 

 

Fees and chargebacks (payment refusal)

 

45. We charge a 2% fee on each deposit of funds you make. In addition, if we suspect that you are misusing the deposit or withdrawal function, we reserve the right to charge you a fee that will reflect any costs incurred by us in connection with such misuse.

 

46. ​​When you make a deposit via credit or debit card, some financial institutions classify gambling deposits as "cash" and may charge a flat fee and/or a fee with interest from the date of payment. Any fees or bank charges levied by the financial/payment institutions you use will be borne solely by you.

 

47. If you make repeated deposits and withdrawals but do not engage in a reasonable process of Gambling Transactions, we reserve the right to charge you a fee for this activity. You will receive notice before this fee is charged.

 

48. Please note that, depending on the applicable legal framework in your jurisdiction, you may have certain obligations (including but not limited to tax obligations) in relation to the winnings you have obtained at Maxbet.

 

49. If, for any reason, there is a chargeback request or other payment incident in connection with your Account, you accept and agree that we will suspend your Account for the period necessary to investigate the matter.

 

 

 

 

 

 

 

Suspension, closure and limitation of activity

 

50. If you wish to close your Account, please contact Customer Service.

 

51. If we have reasonable suspicions about your activity, we have the right to suspend or close your Account or impose limits on the use of the Account (for example, limiting stakes or winnings).

 

52. We may close or suspend your Account and/or cancel or limit all or any of your Gambling Transactions for the following main reasons (please note that the list is for illustrative purposes only):

 

a) we consider that you have used the Website and/or any of the Services fraudulently and/or for any illegal purposes and/or not in accordance with the purpose for which the Services are provided.

 

For the purposes of point a) above, you expressly understand and accept that the Services are provided strictly for entertainment purposes (and not for the purpose of obtaining income by you, such income being able to occur only accidentally by virtue of the hazard that characterizes gambling), so that the use of the Services for any other purpose may lead to the suspension and/or closure of the Account and/or the imposition of limits (for example, limiting stakes or winnings) with respect to your Account;

 

b) we believe that you have used the Website and/or any of the Services unfairly or that you have cheated or taken advantage of us or any of our other customers;

 

Example 1: We may suspend or close or limit the activity of your Account if we believe that you have committed or attempted to commit an abuse in connection with any promotional offer or bonus offered by Maxbet (for example, by creating duplicate accounts, placing bets on all possible outcomes of an event in order to incorrectly meet the wagering requirements applicable to a particular bonus, etc.)

 

Example 2: We may suspend or close or limit the activity of your Account if we believe that you have speculated or attempted to speculate on any inaccuracy or error in connection with our Services (for example, errors in displaying odds, manipulating the system by placing bets at odds that are not in line with the gambling market conditions for the relevant event, etc.)

 

c) we believe that by using your Account, you have placed Gambling Transactions in breach of the rules of the game, the regulations/policies of any type of sporting body or any professional body or of your employer;

 

d) we are required to do so by regulatory authorities or by means of a court order;

 

e) we consider that any of the events referred to in letters (a)-(f) have occurred or are likely to occur;

 

f) you do not provide all the information requested by us or do not provide it within the time limit specified by us or the information and documents requested do not comply with the form requirements specified by us;

 

g) we have reason to believe that you have violated or are violating these Terms and Conditions and/or the game rules and/or any other Maxbet rules or policies applicable to you;

 

h) We reserve the right, for justified reasons, to refuse, suspend or interrupt the provision of the Services to any user, for any reason, including, but not limited to, violation of the Terms and Conditions, gambling legislation or any other applicable legal provisions. By way of example, the aforementioned measures may be applied in cases of violation of the Terms and Conditions and Maxbet Policies regarding, among others: prohibited jurisdictions, single account rule, self-exclusion regime, use or attempted use of the Site and/or the Services in a fraudulent manner, abuse or attempted abuse of bonuses or promotional offers, exploitation of errors or inaccuracies in relation to the Services, etc. In the same illustrative manner, the provision of the Services may be interrupted whenever necessary for maintenance, interventions or technical updates, as well as in other situations that require such measures to ensure the proper functioning of the Website or the Services.

 

 

 

53. When we close or suspend your Account, we may decide to retain or block/"freeze" the funds in the Account (in whole or in part) and you must indemnify us for all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us. Furthermore, we may retain or block/freeze the funds in your Account following a request received from any relevant public authority or pursuant to any court order requiring us to retain or block the funds in your Account.

 

 

 

 

 

Use of the Services

 

54. We reserve the right to refuse all or part of a Gambling Transaction entered into by you for justified reasons. Gambling Transactions will not be confirmed if there are insufficient funds in the Account.

 

55. We will only accept Gambling Transactions made online (including via mobile phone or mobile application). Once a Gambling Transaction has been accepted by us, you cannot cancel that transaction. It is your responsibility to ensure that all details of the Gambling Transaction are correct.

 

56. Final winnings from Gambling Transactions that have been settled (in this regard, please note that certain bets may be re-settled) will be added to the Account balance. Any funds credited in error are not available for use and we reserve the right (i) to void any Gambling Transaction involving such funds and (ii) to withhold the relevant amount and reverse the transaction.

 

 

 

 

 

Specific conditions for fixed-odds bets (including sports betting)

 

57. For the purposes of these terms and conditions, Gambling Transactions involving the placing of a bet on a future event (sports or otherwise) constitute a "bet". The rules for sports betting govern the particular sporting event on which you place a bet. Those rules form part of these Terms and Conditions.

 

58. Before placing a bet, it is your responsibility to be fully informed and understand all the rules relating to that bet. If you place a bet, you will be deemed to have accepted all the Rules relating to that bet.

 

59. If the outcome of an event is already known when you place a bet, we reserve the right to void the bet, regardless of whether the bet is a winner or a loser.

 

60. When placing a bet, you will select the stake of your bet, according to the following conditions:

 

a) You will only be able to bet up to the amount available in your Account. When a bet is placed and accepted, the corresponding amount will be debited from your Account. If the stake for a bet is only partially covered by the amount available in your Account at that time, the bet will not be accepted;

 

b) we may impose restrictions on winnings, as further set out in this section of these terms and conditions;

 

c) if you attempt to place a bet for which the stake would exceed any maximum limits imposed by us at any given time, such bets are considered void and will not be accepted.

 

61. You may place multiple identical bets, in which case all such bets will be treated as separate bets. If you place a series of bets (whether identical or different), they will be analysed by us in the order in which they were received.

 

62. You must check that the bet is correct before confirming the bet placement. Any bet that is placed via the Website must be confirmed by us by the message "bet accepted" (or other similar name). We do not accept any responsibility for any bets that are displayed but not confirmed with such a message.

 

63. We reserve the right not to accept or to accept only part of any bet placed by you for any justified reason. We may also impose a lower stake than that requested by you.

 

64. In the event of a disagreement regarding the details of any bet placed, the records in our computer systems will prevail.

 

65. The cut-off time for placing bets on an event will be set by us. With the exception of in-play (live or ongoing) markets, bets that are accepted in error after the official or published start time of an event will be void. Disputes as to when a bet was placed will be resolved based on our transaction log.

 

66. If, during the betting period on an event, information becomes available that allows the outcome of such event to already be determined, we may set a new deadline for accepting bets or void the bet (Bets thus voided will be settled at odds of 1.00).

 

67. Bets placed and accepted within the applicable time limit cannot be revoked or modified, except as determined by us.

 

68. We reserve the right to impose limits on winnings arising from: (i) any bet placed on a particular event or sport (regardless of stake) and/or (ii) bets placed in any 24 hour or week period (regardless of stake) - such limits will be notified by us. For the purposes of determining the time of a relevant bet for the purposes of point (ii) above, the time at which the relevant event is decided and not the time at which the bet was placed will be taken into account.

 

69. We may impose limits on winnings different from or in addition to those set out in paragraph 63 and/or impose specific limits for individual customers where we have a justified reason.

 

70. Where more than one bet and/or a combination of single and/or multiple bets are placed on the same selections and we determine or suspect that they have come from you and one or more other players with whom you have an agreement or who are acting as part of a group or groups of players, acting in concert, or where you have opened multiple accounts and have placed the same bet on each of them contrary to these terms and conditions, without prejudice to any other remedies or rights we may have in such circumstances, we shall be entitled to apply relevant limits on winnings to the aggregate winnings on all such bets as if such bets were regarded as a single bet and/or to reduce the stake to the extent necessary to comply with any other applicable limits.

 

71. We reserve the right, for justified reasons, to suspend a market, refuse bets on a market or void a bet at any time. When a market is suspended, all bets placed will be void.

 

72. If a bet is declared void under these Terms and Conditions or under the Sports Betting Rules, it will be settled at odds of 1.00. This means that for single bets, the stake will be refunded to your Account and for multiple bets, the total odds of the multiple bet will be recalculated applying odds of 1.00 to the selection that was declared void.

 

73. We reserve the right to declare a bet void and withhold any potential winnings if the following circumstances arise:

 

a) the integrity of the relevant event has been questioned;

 

b) the price/quote was manipulated;

 

c) the established event has already occurred;

 

d) a person or persons are suspected of acting in conspiracy;

 

e) the venue and/or starting time of the event changes.

 

74. All bets will be settled on the official result of the event in question.

 

75. If we are unable (for any reason) to validate the outcome of an event (for example, due to loss of live broadcast), then the bet in question will be void, unless the outcome is already determined.

 

76. We accept no responsibility for typing, transmission and/or evaluation errors in connection with any bet placed. We also accept no responsibility for the incorrectness or incompleteness or inaccuracy of information provided through the Website, including but not limited to live scores and results. We are not responsible for the non-functioning or improper functioning of any equipment/device that prevents you from placing your bet.

 

 

 

 

 

Cash out function

 

 

 

77. Cash Out is a functionality that allows, where available, the possibility of closing a bet at a certain value, which is displayed before the outcome of the bet in question is finally determined.

 

 

 

a) Please note that the Cash Out feature is only available for certain events and bets (as will be displayed on the Website from time to time) and only if all bets on the selections entered are on eligible markets.

 

b) If you select to accept a cash-out offer, please note that between the time of selecting this offer and the establishment of all parameters of the offer there may be a time delay, price changes or a market suspension which may result in a new cash-out offer, these changes being generally generated by price fluctuations.

 

c) The Cash Out functionality takes into account the following main factors: the initial odds at which the bet was placed and the status of the bet at the relevant time.

 

d) Once the bet has been successfully closed via Cash Out, the bet will be considered completed.

 

e) Any Cash Out offer also relates to the stake, and once the Cash Out offer has been accepted, it is final.

 

f) Bets that qualify for certain bonuses, such as the Norocos 15/31/63 system, do not qualify for the Cash Out offer.

 

g) Bets placed that qualify for or contribute to any other offer are not eligible for Cash Out and will not be available for Cash Out.

 

h) Bets placed through the Cash Out function will not be taken into account for bonus rollover.

 

i) Bets that have been placed as "free bets", "tokens" or any other similar bonus cannot be closed via Cash Out.

 

j) Maxbet reserves the right to modify, suspend or revoke the availability of the Cash Out feature at any time, on any market, bet type or to any customer.

 

k) In the event of an error affecting the Cash Out function, it will be resolved in accordance with these terms and conditions.

 

l) In the event of an error in our odds setting, the bet containing the affected selection cannot be closed by Cash Out. If the bet affected by the errors has been closed by Cash Out or has been accepted in error, then the Cash Out transaction will be voided and the original bet will also be voided.

 

m) If an error occurs whereby the amount collected through Cash Out is incorrect, then the Cash Out transaction will be cancelled and the original bet will be settled based on the final result with the original odds applied to the bet.

 

n) If further attempts are made to place bets and use the Cash Out feature on markets that are affected by an error, before the error is corrected, then the bet(s) closed via Cash Out and stakes will be void.

 

 

 

 

 

Errors or omissions

 

78. There may be a number of circumstances in which errors may occur in respect of Gambling Transactions or payments made by us. An error may be the result of human error or a failure of the computer programs used to provide the Services (including the Software). To the maximum extent permitted by law, we will not be liable for any error (however caused), including, but not limited to, the following:

 

a) any odds or terms of a Gambling Transaction are incorrect as a result of an obvious error or omission in the input of information or market configuration or as a result of a software malfunction;

 

b) I made a "palpable error" (this term is frequently used in the gambling industry and includes, for example, the case where the odds offered are significantly different from those offered in the general market or the case where a bet has been placed and the odds are clearly incorrect, given the probability of the event occurring);

 

c) we continue to accept bets on a closed or suspended market or on events that are in progress (except where live bets are accepted);

 

d) we incorrectly calculate or pay inappropriate winnings;

 

e) an error occurs in a random number generator or paytable included, displayed or used in any game or product; and/or

 

f) a failure occurs in any hardware or communications system used to provide the Services.

 

79. We reserve the right to correct any identified error and to reinstate any Gambling Transaction at the correct price/odds or to apply the terms that were/would have been available (in the absence of the error) at the time the transaction was made.

 

80. If we are unable to correct and reinstate a Gaming Transaction that was the subject of an error, we reserve the right to cancel that transaction and withhold payment of any winnings. If we have awarded you any winnings as a result of an error, we reserve the right to withdraw those winnings and deduct them from your balance. If winnings obtained as a result of an error have been withdrawn from your account, we reserve the right to use all legal remedies to recover those winnings/money.

 

81. You must inform us of any error that occurs as soon as possible and you must not exploit this error to obtain winnings. If we believe that you have exploited this error to obtain winnings, we will not be liable to you in relation to those winnings. In the event that we have awarded you winnings as a result of you exploiting the error, we reserve the right to reclaim such winnings and/or deduct them from your balance.

 

82. Neither we, nor our employees, former employees, partners or suppliers will be liable for, nor will we be required to compensate you for, any error caused in the provision of the Services.

 

 

 

 

 

Fraudulent or criminal activity

 

83. We reserve the right to suspend and/or close your Account and/or cancel a Gaming Transaction at any time:

 

a) if we believe that fraudulent activity is taking place;

 

b) if we believe that you are abusing or attempting to abuse any bonuses and promotions;

 

c) if we suspect you of cheating, colluding with others or taking unfair advantage, including but not limited to using "bots" or any other software or manipulating or attempting to manipulate the Software;

 

d) if we discover that you have more than one game account;

 

e) if we believe that you are engaging in any criminal activity, including money laundering;

 

f) whether there is a problem of illegality regarding a jurisdiction where gambling activity is not accepted;

 

g) if there is a suspicion that you are a minor and/or the identity verification process is not completed properly; and/or

 

h) in the event that we believe that the Website or a particular event for which bets are offered has been manipulated (including the hypothesis of match-fixing) or if there are integrity issues regarding your Account.

 

84. Improper use or abuse of a game voids any rollover, play or payments associated with your activity playing that game.

 

85. You must deposit money into your Account solely for the purpose of making Gambling Transactions. If we believe that you are depositing money without the intention of making such a transaction, we will be obliged to suspend or close your Account and, where appropriate, report this activity to the relevant authorities.

 

86. We reserve the right to close an account at any time for justified reasons. We may also close duplicate accounts, if any.

 

87. The software of this Website has been designed to be used as presented. No other software may be used and it is prohibited in any way to manipulate the existing software and no artificial intelligence or player assistance programs may be used. Any hacking, modification or compromise of the Website in any way by its users is prohibited. Any such behavior will lead to the closure of the account and may also lead to a series of criminal investigations and prosecutions. Any violation of the terms and conditions will be considered major and may lead to the closure of the account.

 

 

 

 

 

Use of the Website

 

 

 

General aspects

 

88. We make no warranty or representation, express or implied, as to the accuracy, currency, completeness or adequacy of the information and materials on our Website or as to the results obtained from its use. The information is not intended to be used as advice or recommendations, but is provided for informational purposes only. You should not rely on the information on the Website when entering into a Gambling Transaction.

 

89. You are entirely responsible for the use and maintenance of all computer equipment, telecommunications networks and internet connection services that you require to access and use the Website and/or the Services. We will not be liable for any loss or damage caused by your computer equipment, communications network or internet connection.

 

90. You may use the Website and Services solely for the purpose of making Gambling Transactions and for your personal use only. Any commercial exploitation of the information on the Website is strictly prohibited.

 

91. You are prohibited from using the Website and Services for any purpose that is unlawful, fraudulent, abusive, obscene, discriminatory, dishonest or inappropriate. We will withhold any winnings if such activity is suspected. You will also fully indemnify us for all losses, costs, damages and claims arising from any such activity.

 

 

 

 

 

Website Availability

 

92. We reserve the right, for justified reasons, to restrict access for some or all users (including with regard to certain jurisdictions), to all or part of the Services provided on the Website.

 

93. The Website may be unavailable at certain times due to maintenance and/or changes to our products. Please note that changes to our products or services or maintenance may be made at any time and for any reason.

 

Intellectual property

 

94. We are the owner or licensee of all intellectual property rights incorporated in the Website (including any related software) and in the materials published on the Website.

 

95. You may not use any part or information or material from the Website for any commercial purposes without obtaining consent to do so from us or our licensors.

 

96. You have the right to print a single copy and download extracts of any page from the Website, but strictly for your personal use.

 

97. You must not modify in any way the paper or digital copies of any materials you have printed or downloaded and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

 

98. Our (and any identified contributors') capacity as the authors of materials on this Website must always be acknowledged.

 

99. If you print, copy or download any part of the Website in breach of these Terms and Conditions, we may decide to suspend your Account. In addition, we reserve the right to close your Account with immediate effect, and if we do so you must return or destroy any copies of the materials you have obtained.

 

 

 

 

 

Software

 

100. To the fullest extent permitted by law, we assume no liability in respect of the Software. You are permitted to use the Software solely for the purpose of using our Services. In order to install and use any Software in connection with your use of the Services (e.g. the poker application) you must agree to the Software Download Terms and Conditions.

 

101. We grant you a personal, non-exclusive and non-transferable license to use the Software for the sole purpose of using the Services and the Website, in accordance with the following rules. Thus, it is prohibited to:

 

a) install or upload the Software to a server or other network, allow others to access the Software, through a "bulletin board", online service or remote dial-in service, the services of an application service provider, an internet service provider, outsourcing services or professional services;

 

b) use for any purpose other than that permitted, rent, lend, transfer, license or copy the Software or create and distribute copies of the Software;

 

c) interrupt or tamper with or attempt to interrupt or tamper with the operation of the Software or any information included in the Website;

 

d) use the Software for commercial purposes;

 

e) decode, reverse engineer, disassemble, decompile or otherwise modify or convert the Software or any part thereof;

 

f) copy or translate any user documentation provided online or in electronic format;

 

g) enter, access or attempt to enter or access or bypass the security system or intervene in any way (including but not limited to bots/boots or other similar devices), with respect to the Website or attempt to modify the Software or any of its components;

 

h) flood the Website and/or Software with information, multiple submissions or spam messages;

 

i) use any application that may affect the functioning of the Website and/or the Software in any way, for example by introducing viruses, time bombs or similar material that may be harmful;

 

j) attack the Website through DDOS attacks.

 

102. You understand and agree that, in the case of certain games (e.g. casino), a random number generator determines the results of the games. You also expressly agree that if there is a discrepancy between the result of the game that is displayed to you and the result that appears on the game server, the result on the game server will prevail. You also agree that the records in our systems will prevail in determining the terms and circumstances of your participation in gambling activities and the result of your participation in the game.

 

103. We will take all reasonable steps to ensure that the Software and files you need to install to use the Services are free of computer viruses. However, given the constant and unpredictable development of technologies used to corrupt computer systems and infect them with computer viruses, you also have an obligation to protect your systems and to have the ability to reinstall any data or programs lost due to a virus.

 

104. To the maximum extent permitted by law, neither we nor our software suppliers will be liable for any costs, expenses, losses or claims resulting from communications or system errors that occur in connection with any features or components of the Software or any damage created to your devices (computer, mobile phone) by using the Software. In the event of such events, we may, but are not obliged to, remove any relevant game from the Software and the Website and take the necessary action to correct such errors.

 

105. The Software may contain confidential information that is secret and has commercial value to both the software provider and us. You may not use or disclose that confidential information except in accordance with these terms and conditions.

 

 

 

 

 

Use of "cookies" on the Website

 

106. The Website uses "cookies" to track your browsing habits and to provide additional functionality. A "cookie" is a small text file that is downloaded to your computer when you access the Website and that allows us to recognize you each time you return to the Website. We use these "cookies" to operate the Website, including to allow you to remain logged in as you move from one part of the Website to another. We also use "cookies" from an analytical perspective to identify the source of possible errors encountered by our customers and therefore to help us improve our customer experience.

 

107. If you object to the use of these "cookies" or if you wish to delete any such "cookies" stored on your computer, you should follow the instructions for deleting "cookies" and disabling future "cookies" on your browser or any equivalent software. For more information, you can access www.aboutcookies.org. Please note that by deleting or disabling "cookies" you may no longer be able to access certain sections or features of the Website.

 

 

 

 

 

 

 

Limitation of liability

 

108. In accordance with the provisions of art. 1355 paragraph (2) of the Civil Code, Maxbet assumes no liability for damages caused, through simple imprudence or negligence, to your property.

 

109. Nothing in these Terms and Conditions limits our liability for death or personal injury resulting from our intent or gross negligence or any other liability that cannot be excluded or limited by applicable law. Your statutory rights remain unaffected and we will use reasonable care when providing you with the Services in accordance with these Terms and Conditions.

 

 

 

 

 

Your Responsibility

 

110. You expressly understand and agree to indemnify us (and our employees, agents and/or partners) against any claims, liabilities, costs or expenses that may arise as a result of your breach of these Terms and Conditions or a violation of any applicable law. In the event of such breach, your Account will be suspended and any positive balance in your account will be withheld by us pending the investigation and/or the outcome of any legal proceedings.

 

 

 

 

 

Other Provisions

 

 

 

Modification of Terms and Conditions

 

111. As stated in the introductory section, these Terms and Conditions may be modified by us at any time, in compliance with applicable law.

 

112. Any bets accepted but not settled before the new Terms and Conditions come into effect will be subject to the version of the Terms and Conditions applicable at the time the bet was accepted.

 

 

 

 

 

Complaints

 

113. If you wish to make a complaint regarding this Website or the Services provided by us, please first contact the Customer Services department at: [email protected] .

 

In the event of any dispute, the user understands and agrees that our server records prevail in determining the outcome of any claim. You understand and agree that in the event of a discrepancy between the result appearing on the screen and that recorded on the game server, the result on the game server will prevail. When we wish to contact users regarding a dispute, we will do so using any of the "Your Contact Details". If following our internal process you remain dissatisfied with the outcome, you have the right to file a complaint with the National Gambling Office (ONJN).

 

Information regarding the ONJN and its contact details can be found on the website http://onjn.gov.ro/. Please ensure that you provide us, when notifying your complaint, with complete, clear and unambiguous information about your identity and all relevant details regarding your complaint, as failure to do so may prevent or hinder the investigation and we will not be liable in these circumstances for the result of such inaction or delay.

 

 

 

 

 

Events beyond our control

 

114. We will not be in breach of these Terms and Conditions nor will we be liable for any delay in performing any obligation we have under these Terms and Conditions if such delay or failure to perform results from an event beyond our reasonable control.

 

 

 

 

 

Waiver

 

115. Our failure to enforce or delay in enforcing or partially enforcing any provision of these Terms and Conditions shall not constitute a waiver of any of our rights or remedies. No single or partial exercise of any such right or remedy shall prevent or limit any subsequent exercise of any right or remedy.

 

 

 

 

 

Independent character

 

116. In the event that any provision of these Terms and Conditions is determined by any competent authority or court to be null, ineffective or excessive either in whole or in part, the validity of the other provisions of these Terms and Conditions as well as the remainder of the provision in question will continue to remain in force and produce full effects.

 

 

 

 

 

The complete agreement

 

117. These Terms and Conditions, as well as any other rules or policies referred to herein or governing your relationship with us (for example, the Privacy Policy, game rules, policies regarding promotional offers or bonuses offered by Maxbet), represent the entire agreement between you and us and supersede any prior understandings or commitments between you and us.

 

 

 

 

 

Assignment

 

118. We may assign or transfer any or all of our rights and obligations under these Terms and Conditions, by giving you prior notice of such matters. We may assign or transfer our rights and obligations to any purchaser of our business, whether in whole or in part. We may also subcontract or delegate in any way any or all of our obligations under these Terms and Conditions to any third party, subject to applicable law and by giving you prior notice of such subcontracting/delegation.

 

119. These Terms and Conditions are personal to you, and you may not assign or transfer in any way any of your rights or obligations under these Terms and Conditions.

 

 

 

 

 

Notifications

 

120. You expressly understand and agree that you may receive communications from us in electronic form. Electronic communications may be posted on the pages of the Website and/or in your application's Help/Message files and/or sent to your email address registered in your Account. All electronic communications will be deemed to be "in writing" and to have been received no later than the next business day after the date of posting or transmission, whether or not you actually receive or retrieve the respective correspondence. We reserve the right, but do not assume any obligation, to provide you with communications in printed, paper format. Any notices that are required to be given to us in writing or any questions regarding this agreement should be addressed to Maxbet Malta Limited. Please note that any communications sent pursuant to this paragraph will be governed by our Privacy Policy.

 

 

 

 

 

Applicable legislation

 

121. These terms and conditions are governed by Romanian law and any dispute regarding these terms and conditions, if not resolved amicably, will be submitted for resolution to the competent courts of Romania.

 

 

 

 

 

Links

 

122. Where we provide links to other websites, we do so for informational purposes only and you access these links at your own risk. We do not accept any responsibility for the content or use of any such website or the information contained on such websites.

 

 

 

 

 

Bonuses

 

123. Maxbet periodically organizes bonus campaigns for different gambling products offered. The terms and conditions of the bonus mechanism are defined in the policy/regulation applicable to the bonus, which may be adapted, in certain situations, depending on a specific bonus campaign. Bonuses may be subject to certain wagering requirements a number of times ("rollover requirement") before any winnings derived from the use of the bonus can be withdrawn. If a bonus is subject to a rollover requirement, winnings generated from the use of the bonus will only be able to be withdrawn when the rollover requirement is met.

 

124. An Account holder is eligible for only one bonus per campaign.

 

125. An Account holder is entitled to only one bonus per account, which means at most one bonus for the same user, IP address, computer device, family, home/residence address, telephone number, credit or debit card or electronic payment account, e-mail address and environments where computers are used in common (university, association, school, public library, workplace, etc.).

 

126. Abuse in relation to a bonus may include, but is not limited to, the following:

 

a) violation of the terms and conditions regarding the bonus, free bets or any other promotional offer;

 

b) opening multiple accounts in order to claim multiple bonuses.

 

127. If there is a reasonable suspicion that the account holder has committed or attempted to commit an abuse in relation to a bonus, on his own or together with other persons, Maxbet reserves the right:

 

a) to retain the bonus allocated to the account holder and any winnings obtained from that bonus and/or

 

b) revoke, refuse or withdraw a bonus offer made to the account holder and/or

 

c) block access to certain products and/or

 

d) exclude the account holder from any future promotional offer and/or

 

e) to close the account holder's account with immediate effect.

 

128. If there is a reasonable suspicion that a series of bets have been placed by a customer or group of customers, which, as a result of a bonus, free bet or any other promotional offer, results in guaranteed profits for the customer regardless of the outcome, Maxbet reserves the right to reclaim the bonus and settle the bets at the correct odds, to void the free bets and/or to void any bet funded by the bonus or bonus winnings.

129. Using the bonus to accumulate progress in games that allow saving progress (e.g. Level Up, missions, collections or other similar mechanics), followed by completing or canceling the bonus and continuing the game with real funds in order to capitalize on the progress obtained exclusively from bonus funds, constitutes misuse of the bonus.

 

Also, any strategy whereby bonus funds are used primarily to generate or accelerate progress in the game, and that progress is subsequently capitalized on using real funds or through any other method that may generate undue advantages for the player, is considered abusive.

 

In such cases, MaxBet reserves the right, at its sole discretion, to cancel the accumulated progress, to cancel any winnings resulting directly or indirectly from such progress, to cancel active or awarded bonuses, as well as to restrict the user's access to future promotions or offers. MaxBet may also suspend or close the user's account and report the behavior to the competent authorities, in accordance with applicable law.

 

MaxBet also reserves the right to investigate any suspicious activity and take the necessary measures to prevent the misuse of promotions and bonuses.

 

Anti-Money Laundering Policy

 

130. Maxbet, as well as all relevant authorities, may control all transactions to prevent money laundering and transaction fraud. All transactions will be checked for the purpose of preventing money laundering.

 

 

 

BETTING RULES

 

LIVE - General rules

 

If the result of a bet/event cannot be officially verified, we reserve the right to delay its validation until official information is available.

 

In case of display errors of the data entered into the system, the ORGANIZER reserves the right to consider bets as void or to validate them using the correct odds even if the errors are discovered after the end of the event. This also includes a deviation of more than 100% of the payout compared to the market average.

 

If for various reasons the video broadcast of the event is interrupted, but it is proceeding normally, bets will be validated normally. If the result of an event cannot be officially verified, we reserve the right to validate the event with odds of 1.00.

 

In the event of incorrect validation of a bet/event, we reserve the right to correct the error at any time, even after the event has been completed.

 

If an event is cancelled, postponed, suspended or interrupted before the end of regular playing time and is not continued within 48 hours, the bet for this event and derivatives that have not already been determined are void and odds of 1.00 are awarded.

 

Unless otherwise stated in the specific sport regulations, if, for any listed match, the venue for that match is changed to the away team's original ground, bets placed on the original listing will be declared void. If the venue is changed to a location other than the away team's ground, bets stand as long as the home team is still designated as the home team. This rule does not apply to events played on neutral ground, matches or tournaments with a fixed venue.

 

In the event that, due to technical difficulties, it is impossible to display the full names of the competitors (e.g. names of competitors in tennis matches, names of clubs, etc.), the names of the competitors may be abbreviated. Errors such as misprinting the name of the competition or competitors (e.g.: Barcelona - Barcelona) - if they do not affect the essence of the bets - will not be taken into account. If the error is such that it affects the understanding of the bets, the respective bets will be voided and the odds awarded will be 1.00 (e.g.: instead of Real Madrid it is written Real Mallorca, etc.).

 

If a club's reserve or youth team plays instead of the main team, that event will be canceled, for all events in the offer.

 

We reserve the right to suspend the odds of an event in the event of technical problems or if an attempt at fraud is detected.

 

We reserve the right to void certain bets if they were won by taking advantage of a technical error in the system (without being limited to this reason).

 

Unless otherwise stated, a score of 0:0 is considered even.

 

Win the rest of the match – The result of the time interval from the moment the bet is placed until the end of regular playing time is indicated (at the moment the bet is placed, the score recorded up to that point is no longer taken into account)

 

Win the rest of the half “X” - The result of the time interval from the moment the bet is placed until the end of the half “X” is indicated (at the moment the bet is placed, the score recorded up to that point is no longer taken into account)

 

Win the rest of the “X” quarter - The result of the time interval from the moment the bet is placed until the end of the “X” quarter is indicated (at the moment the bet is placed, the score recorded up to that point is no longer taken into account)

 

 

 

FOOTBALL

 

All bets (except bets on half-time, first half, overtime, penalties) refer to regular time, unless specifically stated otherwise in the betting offer.

 

Events are validated according to the regular playing time of a football match (unless otherwise specified in the offer) including overtime dictated by the referee caused by injuries/interruptions during the game, but does not include extra time or penalty kicks.

 

If the bet remains open after the following events have occurred: goals, red or yellow-red cards, penalties, or in situations where a video assistant referee (VAR) decision results in one of the above-mentioned events being awarded, we reserve the right to void the bet.

 

If the bet was opened with a missing or incorrect card, we reserve the right to void the bet.

 

If the odds were offered with an incorrect match time (more than 5 minutes), we reserve the right to void the bet.

 

If an incorrect score is entered, all bets will be void for the time period in which the incorrect score was displayed.

 

If the team/player names or categories are displayed incorrectly, we reserve the right to award odds of 1.00 to the bet.

 

In the event of any changes caused by the video assistant referee (VAR), which affect the score or cards/corners/penalties, from the moment the event in question took place until the moment the decision is made by the officials, we reserve the right to award odds of 1.00 to the bet.

 

In the case of betting on cards (only for bets where the card colour is not specified), a yellow card counts as 1 card and a red card counts as 2. A player's second yellow card does not count. Consequently, a player cannot have more than 3 cards. Settlement is based on all evidence of cards shown during the regular 90 minutes. Cards shown after regular time do not count.

 

Cards received by non-players (players who have been substituted, coaches, players on the bench) are not taken into account.

 

Corners awarded but not taken are not taken into account.

 

Own goals are not taken into account in the case of "any time goalscorer" or "player to score" bets.

 

All players who start the match or enter during the match are considered participants in the game.

 

If a goalscorer is not in the offer and scores all bets on goalscorers remain valid.

 

Validations are generally made based on TV images or available official sources (they are only taken into account in the case of obviously incorrect statistics)

 

Bets are settled based on the time announced on TV. If this is not available, the minute according to the official game time (clock) is used.

 

Bets are settled according to the minute the ball crosses the goal line and not the minute the ball was kicked.

 

Corner interval bets are settled based on the time the corner kick is played and not the time it was taken or awarded.

 

Bets on card intervals are settled based on the time the card is shown and not the time the rule violation occurred.

 

Bets on offside intervals are settled based on the time the referee makes the decision. This rule will apply in any situation involving the Video Assistant Referee (VAR).

 

Penalty shootout bets are settled based on the time the referee makes the decision. This rule will apply in any situation involving the Video Assistant Referee (VAR).

 

Penalties awarded but not taken are not taken into account.

 

In case of betting on cards without specifying the card colour, a yellow card counts as 1 card and a red or yellow-red card counts as 2. A second yellow card for a player leading to a yellow-red card does not count. Consequently, a player cannot receive more than 3 cards.

 

For betting on card points, a yellow card counts as 10 points and a red or yellow-red card counts as 25 points. A second yellow card for a player that results in a yellow-red card does not count. As a result, a player cannot accumulate more than 35 penalty points.

 

For bets on 5 min. / 15 min. intervals, events (goals, corners) in the extra minutes awarded by the referee that are related to the intervals 41-45 and 31-45 of the specified half will also be taken into account.

 

For goal scoring method X:

 

- Free kick: the goal must be scored directly from a free kick or corner kick to count. Deflected kicks count if the goal is awarded to the Participant who took the free kick or corner kick.

 

- Penalty: the goal must be scored directly from a penalty kick. Goals scored after a clearance or a missed shot do not count.

 

- Own goal: if the goal was declared an own goal.

 

- Heading: the last touch of the ball by the scorer must be with the head.

 

- Shot: the goal must be scored with any part of the body other than the head, and other types are not taken into account.

 

- No goals scored.

 

 

 

Tennis

 

 

 

Important

 

- In case of withdrawal or no-show of any player, all undecided bets are considered void.

 

- In case of any delay (rain, darkness, etc.) all bets remain unsettled and will still stand until the match resumes.

 

- If a penalty point is awarded by the referee, all bets on that game remain valid.

 

- If a match ends before a certain point/game is completed, all points/games related to that point/game will be considered void.

 

- If a player declares a forfeit before the start of the match or the Organizers declare the tournament closed for any reason, odds of 1.00 are awarded.

 

- In the event of a player's withdrawal or disqualification, all undecided bets will be considered void, except for bets already settled.

 

- For doubles tennis matches, which are played in 2/3 sets, the third set, known as the maxi tie break, is considered for the settlement of bets as a normal set.

 

 

 

 

 

Approval/cancellation rules

 

- If a particular bet remains open with an incorrect score that has a significant impact on the odds, we reserve the right to declare that bet void.

 

- If the player/team is displayed incorrectly, we reserve the right to declare the bet void.

 

- If a player withdraws, all undecided bets are considered void.

 

- If the deciding set of a match – Best of 3 – is played as a tie-break – then it will be considered the third set.

 

- Each tie-break or Super tie-break is considered as a single game.

 

 

 

BASKET-BALL

 

 

 

- Who will score the xth point? (includes overtime) – If a match ends before the xth point is reached, bets will be void.

 

 

 

- Which team will reach x points first? (includes overtime) to x points (includes overtime) - If a match ends before the xth point is reached, bets will be void.

 

- Will there be overtime? - Bets will be settled as "yes" if the match ends in a draw at the end of regular time, regardless of whether overtime is played or not.

 

- Important - Bets do not take into account overtime unless otherwise stated.

 

- Validation and Cancellation Rules - If a match is interrupted or postponed and is not resumed within 48 hours of the original date, undecided bets will be void.

 

- If odds were offered with an incorrect match time (more than 2 minutes), we reserve the right to void bets.

 

- If certain types of bets remain open with an incorrect score that has a significant impact on the odds, we reserve the right to void the bets.

 

- If a match does not end in a draw, but extra time is played to determine the qualification of a team, bets will be validated based on the final result of regular time.

 

 

 

Base-ball

 

 

 

Which team will reach x points first? – If an inning ends before reaching x points (including overtime), bets will be void.

 

When the game will be decided - This bet will be considered an "extra inning" bet if at the end of regulation time (after 9 innings) the game ends in a tie, regardless of whether extra innings are played or not.

 

Will there be overtime? – The bet will be settled as “Yes” if at the end of regulation time (after 9 innings) the game ends in a tie, regardless of whether extra innings are played or not.

 

Player x's batting performance – If an intentional run is called, it will count and bets will be void.

 

Player who was out the 10th time at bat - If an intentional run is called, it will count and bets will be void.

 

 

 

Important

 

Bets do not take into account overtime unless otherwise stated.

 

 

 

Validation and cancellation rules

 

All bets will be settled on the final result after 9 innings (8.5 innings if the home team is leading at that point).

 

If a match is interrupted or cancelled and does not resume on the same day, all bets will be void.

 

If certain types of bets remain open with an incorrect score that has a significant impact on the odds, we reserve the right to void the bets.

 

 

 

Futsal

 

 

 

Important

 

· All bets (except half-time, first half, overtime, penalties) are considered for regular time only.

 

· If a match is interrupted and continues within 48 hours of the original match start date, all open bets will stand. Otherwise, all bets will be void, except for bets that have already been completed.

 

 

 

Validation and cancellation rules

 

· If bets remain open when the following events have occurred: goals, yellow/red cards, penalties, we reserve the right to void bets.

 

· If a bet is opened with a missing or incorrect red card, we reserve the right to void bets.

 

· If incorrect odds were offered during the match (more than 2 minutes), we reserve the right to void bets.

 

· If an incorrect score is entered, all bets will be void for the time period in which the score was incorrect.

 

· If a match is interrupted or postponed and is not resumed within 48 hours of the original date, undecided bets will be void.

 

· If a team name or competition is displayed incorrectly, we reserve the right to void bets.

 

 

 

FORMULA 1 / Moto GP

 

1. The ranking established by the first official announcements is always taken into account for the outcome of the event. No subsequent changes or decisions, individual or by any committee, are taken into account.

 

2. In case of postponement or interruption, wait 48 hours. In case of not continuing, all events that have not been decided will be validated with odds of 1.00.

 

3. If one of the athletes abandons or is disqualified during the event, he is considered to have participated in the competition.

 

4. Bet results will be settled according to the official standings announced by the race organizers (according to FIA regulations).

 

5. Events whose duration has been shortened due to weather conditions or other circumstances, but whose results have been declared official by the Official Associations, will be validated accordingly.

 

6. In the case of a “driver duel” bet, both drivers must start the race. If one of the drivers does not finish the race, the other driver will be declared the winner. If neither driver finishes the race, the duel bet will be refunded.

 

 

 

 

 

 

 

 

 

Field hockey

 

 

 

- All bets refer to regular time (unless otherwise specified in the betting offer)

 

Approval and cancellation rules

 

- If a match is interrupted or postponed and does not resume within 48 hours of the original start time, bets will be considered void.

 

- If a particular bet remains open with an incorrect score that has a significant impact on the odds, we reserve the right to declare that bet void.

 

 

 

Rugby Union + League

 

 

 

Important

 

- All bets (exception: bets on possible overtime) are for regular time only.

 

- If a match is interrupted but restarts within 48 hours of the original start time, all open bets will be settled on the final result. Otherwise, all undecided bets are considered void.

 

- Standard 80 Minute Match – all bets are settled on the result after 80 minutes of play (unless otherwise stated in the betting offer). This includes any interruptions caused by injury, but does not include any extra time, penalty kicks or sudden death.

 

 

 

Approval and cancellation rules

 

- If a bet remains open when any of the following events: score change or red card, have occurred, we reserve the right to declare that bet void.

 

- If the bet was opened without mentioning a possible red card already given, or with a possible red card that was not actually given, we reserve the right to declare the bet void.

 

- If the match was offered with an incorrect start time (more than 2 minutes difference), we reserve the right to declare the respective bet void.

 

- If a match is interrupted or postponed and does not resume within 48 hours of the original start time, all bets not yet decided will be void.

 

- If the name of a team or category is displayed incorrectly, we reserve the right to declare all bets void.

 

 

 

Rugby Sevens

 

 

 

Important

 

- All bets (exception: bets on possible overtime) are for regular time only.

 

- If a match is interrupted but restarts within 48 hours of the original start time, all open bets will be settled on the final result. Otherwise, all undecided bets are considered void.

 

- 14/20 Minute Match – all bets are settled on the result after 14/20 minutes of play (unless otherwise stated in the betting offer). This includes any interruption caused by injury, but does not include any extra time, penalty kicks or sudden death.

 

 

 

Approval and cancellation rules

 

- If a bet remains open when any of the following events: score change or red card, have occurred, we reserve the right to declare that bet void.

 

- If the bet was opened without mentioning a possible red card already given, or with a possible red card that was not actually given, we reserve the right to declare the bet void.

 

- If the match was offered with an incorrect start time (more than one minute difference), we reserve the right to declare the respective bet void.

 

- If a match is interrupted or postponed and does not resume within 48 hours of the original start time, all bets not yet decided will be void.

 

- If the name of a team or category is displayed incorrectly, we reserve the right to declare all bets void.

 

 

 

MMA

 

 

 

- If a fight is abandoned due to unforeseen circumstances (e.g. problems in the arena), all bets on the final result (1, 2 or 1, X, 2) will be void. Bets already decided will stand (e.g. if the fight goes to the 3rd round, bets on more than 1.5 rounds will be considered winners) and undecided bets will be void.

 

 

 

- For the purpose of validating the results, half of the round is considered (1 minute for a 2-minute round, 1 minute and 30 seconds for a 3-minute round, 2 minutes and 30 seconds for a 5-minute round, etc.).

 

For example, if in a 5-minute round fight the match ends in the 3rd round at exactly 2 minutes and 30 seconds, the bet on over 2.5 rounds is a winner.

 

 

 

- For the winning bet (final result) if the draw selection is not offered and the match ends in a draw, the bet will be void.

 

 

 

 

 

 

 

Table tennis

 

 

 

Who WINS point x in set y?

 

· If a set ends before reaching point x, these bets will be void.

 

 

 

Important

 

If a match is not completed all undecided bets will be void.

 

Validation and cancellation rules

 

· If a match is interrupted and does not continue within 48 hours of the original match start date, all bets will be void.

 

· If certain types of bets remain open with an incorrect score that has a significant impact on the odds, we reserve the right to void the bets.

 

· If a team name or competition is displayed incorrectly, we reserve the right to void bets.

 

· If a player withdraws all bets will be void.

 

· Official point deductions will be made for all undecided bets. Bets that have already been determined will not be considered.

 

 

 

American Football

 

 

 

Total Points Team 1 – Includes Overtime

 

Total Points Team 2 - Includes Overtime

 

Important

 

· In case of delay (rain, darkness, etc.) all bets remain open and will be resumed when the match resumes.

 

· Bets do not take into account overtime unless otherwise stated.

 

· All players offered are considered runners.

 

· Players not listed on the scoresheet are considered “Competitor 1 other player” or “Competitor 2 other player” for validation purposes.

 

· Note: Players without active odds are not included.

 

· Defensive or special teams players are considered to be “Contestant 1 d/st” or “Contestant 2 d/st” for validation purposes, even if the player is listed.

 

· Bets will be settled based on the statistics and information shown on TV by the Official Associations, except in cases where there is clear evidence that these statistics are incorrect.

 

Validation and cancellation rules

 

· If certain types of bets remain open with an incorrect score that has a significant impact on the odds, we reserve the right to void the bets.

 

· If odds were offered with an incorrect match time (more than 89 seconds), we reserve the right to void bets.

 

· If an incorrect score is entered, all bets will be void for the time period in which the score was incorrect.

 

· If a team name or competition is displayed incorrectly, we reserve the right to void bets.

 

 

 

Handball

 

 

 

· For the bet “Who will score the Xth goal” (includes overtime), if the match ends before this number of “X” goals is reached, the bet will be void (will receive odds of 1.00).

 

· For the bet “Who will reach X goals first”, if the match ends before this number of “X” goals is reached, the bet will be void (will receive odds of 1.00).

 

 

 

Important

 

· All bets except “Who will score the Xth goal” and “Who will reach X goals first” are for regular time only.

 

· If the match is decided by penalty kicks (7-meter kicks), bets on “Who will score the Xth goal” and “Who will reach X goals first” will be void.

 

 

 

Validation and cancellation rules

 

· If a match is interrupted or postponed and does not resume within 48 hours of the original date, bets will be void.

 

· If odds were offered with an incorrect match time (more than 3 minutes), we reserve the right to void bets.

 

· If bets (derivatives) remain open with an incorrect score that has a significant impact on the odds, we reserve the right to void the bets.

 

 

 

 

 

HOCKEY

 

All bets (except half-time, first half, overtime, penalties) are considered for regular time only unless otherwise specified in the betting offer.

 

If a match is interrupted and is resumed within 48 hours of the original match start time, all open bets will stand. Otherwise, all bets will be void, except for bets that have already been completed.

 

If an incorrect score is entered, all bets will be void for the time period in which the score was incorrect.

 

If a goalscorer is not in the offer and scores, all bets on goalscorers remain valid.

 

Bets on players who start the match but are injured or eliminated before the end of the match are considered as participation in the game and are validated as losers/winners (they are not canceled).

 

Bets will be settled based on the statistics and information displayed on TV by the Official Associations, except in cases where there is clear evidence that these statistics are incorrect.

 

Only goals and assists in regular time will count for settlement. If the score is 0-0 after regular time, all bets will be settled as losers.

 

For the method of scoring the next goal:

 

- Even strength: Goals are considered "even strength" when the teams have the same number of players on the field.

 

- Power-play: A goal is considered to be a "power-play" goal when the team with more players on the field scores.

 

- Short-handed: A goal is considered to be "short-handed" when the team with fewer players on the field scores.

 

- Penalty: A penalty is considered a goal if it is scored.

 

- Empty net: A goal is considered an “empty-net” goal if the team being led takes out the goalkeeper to bring in a field player and the leading team scores. In “power-play”/“short-handed” and “empty-net” situations, for the purpose of settling bets, any goal will always be considered an “empty-net” goal.

 

- No goal.

 

 

 

DARTS

 

Important

 

· If a match is not completed all undecided bets will be void.

 

Validation and cancellation rules

 

· If certain types of bets remain open with an incorrect score that has a significant impact on the odds, we reserve the right to void the bets.

 

 

 

Snooker

 

 

 

Important

 

· If a player withdraws or is disqualified, all bets will be void.

 

· If a frame starts but is not completed, all bets on it will be void, unless the outcome has already been determined.

 

Validation and cancellation rules

 

· If certain types of bets remain open with an incorrect score that has a significant impact on the odds, we reserve the right to void the bets.

 

· If player or team names are displayed incorrectly, we reserve the right to void bets.

 

· If a match is not completed all undecided bets will be void.

 

 

 

VOLLEY-BALL

 

 

 

Who will win “point X in set Y” – if a set is completed before point X is reached, the bet is considered void.

 

 

 

Important

 

If a match does not finish, all undecided bets are considered void.

 

The “Golden Set” is not taken into account in any of the mentioned bets.

 

 

 

Approval and cancellation rules

 

- If a match is interrupted or postponed and does not resume within 48 hours of the original start time, bets will be considered void.

 

- If a particular bet remains open with an incorrect score that has a significant impact on the odds, we reserve the right to declare that bet void.

 

- Official penalty points will be taken into account for all undecided bets.

 

- Bets that have already been approved will not be affected by any penalty points.

 

 

 

 

 

 

 

Beach volleyball

 

 

 

Who will win "point X in set Y" - if a set is completed before point X is reached, the bet is considered void.

 

Important

 

If a match does not finish, all undecided bets are considered void.

 

The “Golden Set” is not taken into account in any of the mentioned bets.

 

 

 

Approval and cancellation rules

 

- If a match is interrupted or postponed and does not resume within 48 hours of the original start time, bets will be considered void.

 

- If a particular bet remains open with an incorrect score that has a significant impact on the odds, we reserve the right to declare that bet void.

 

- If a team withdraws all undecided bets will be considered void.

 

- Official penalty points will be taken into account for all undecided bets.

 

Bets that have already been approved will not be affected by any penalty points.

 

 

 

eSoccer

 

 

 

Important

 

· All bets (except bets containing the first half) are considered for regular time, unless otherwise specified.

 

· Regular Time 90 Minutes: Bets are based on the final result of regular time, unless otherwise stated. Includes any added injuries but excludes extra time, penalty shoot-outs or the golden goal.

 

Validation and cancellation rules

 

· If bets are opened when the following events have already taken place: goals, yellow/red cards, penalties, we reserve the right to void bets.

 

· If a bet is opened with a missing or incorrect red card, we reserve the right to void bets.

 

· If we have odds that are not in line with the match time, we reserve the right to void bets.

 

· If an incorrect score is entered, all bets will be void for the time period in which the score was incorrect.

 

· If a match is interrupted or postponed and is not resumed within 48 hours of the original start date, bets will be void.

 

· If a match is abandoned and resumed, bets that have not been completed will be given odds of 1.00.

 

· If a team name or competition is displayed incorrectly, we reserve the right to void bets.

 

 

 

eBasketball

 

 

 

Important

 

· Bets do not take into account overtime unless otherwise stated.

 

Validation and cancellation rules

 

· If a match is interrupted or postponed and is not resumed within 48 hours of the original start date, bets will be void.

 

· If a match is abandoned and resumed, bets that have not been completed will be given odds of 1.00.

 

· If we have odds that are not in line with the match time, we reserve the right to void bets.

 

· If certain types of bets remain open with an incorrect score that has a significant impact on the odds, we reserve the right to void the bets.

 

· If a match does not end in a draw, but extra time is played to determine a team's qualification, bets will be settled based on the final result of regular time.

 

 

 

Badminton

 

 

 

Who will win "point X in set Y" - if a set is completed before point X is reached, the bet is considered void.

 

Important

 

If a match does not finish, all undecided bets are considered void.

 

 

 

Approval and cancellation rules

 

- If a match is interrupted or postponed and does not resume within 48 hours of the original start time, bets will be considered void.

 

- If a particular bet remains open with an incorrect score that has a significant impact on the odds, we reserve the right to declare that bet void.

 

- If a team withdraws all undecided bets will be considered void.

 

- If players/teams are displayed incorrectly, we reserve the right to declare the bet void.

 

- Official penalty points will be taken into account for all undecided bets.

 

Bets that have already been approved will not be affected by any penalty points.

 

 

 

 

 

eHockey

 

 

 

Important

 

· All bets (except for the first period) are considered for regular time only.

 

 

 

Validation and cancellation rules

 

· If certain types of bets remain open with an incorrect score that has a significant impact on the odds, we reserve the right to void the bets.

 

· If we have odds that are not in line with the match time, we reserve the right to void bets.

 

· If an incorrect score is entered, all bets will be void for the time period in which the score was incorrect.

 

· If a match is interrupted or postponed and is not resumed within 48 hours of the original start date, bets will be void.

 

· If a match is interrupted or postponed and is not resumed within 48 hours of the original start date, bets will be void.

 

 

 

Pre-Match - General Rules

 

Unless otherwise stated in the specific sport regulations, if, for any listed match, the venue for that match is changed to the away team's original ground, bets placed on the original listing will be declared void. If the venue is changed to a location other than the away team's ground, bets stand as long as the home team is still designated as the home team. This rule does not apply to events played on neutral grounds, matches or tournaments with a fixed venue.

 

In the event that, due to technical difficulties, it is impossible to display the full names of the competitors (e.g. names of competitors in tennis matches, names of clubs, etc.), the names of the competitors may be abbreviated. Errors such as printing the name of the competition or competitors incorrectly (e.g.: Barcelona - Barcelona), if they do not affect the essence of the bets, will not be taken into account. If the error is such that it affects the understanding of the bets, the respective bets will be canceled and the odds awarded will be 1.00 (e.g.: instead of Real Madrid it is written Real Mallorca, etc.).

 

If a club's reserve or youth team plays instead of its main team, that event will be canceled, for all events in the offer.

 

In the case of matches that are not played under the standard conditions of the rules specific to the respective sport, bets will be void unless otherwise specified in the betting offer.

 

Unless otherwise specified in the offer, the bets offered refer to the regular playing time of the respective sport.

 

The odds in the betting offer may change over time and events may also be suspended from the betting offer and reopened later or even blocked before the start time.

 

In case of display errors of the data entered into the system, the Organizer reserves the right to consider bets as void or to validate them using the correct odds even if the errors are discovered after the end of the event. This also includes a deviation of more than 100% of the payout compared to the market average.

 

We reserve the right to suspend the odds of an event in the event of technical problems or if an attempt at fraud is detected.

 

We reserve the right to void certain bets if they were won by taking advantage of a technical error in the system (without being limited to this reason).

 

If an event is cancelled, postponed, suspended or interrupted before the end of regular playing time and is not continued within 48 hours, the bet for this event and derivatives that have not already been determined is void and odds of 1.00 are awarded.

 

If a bet type only refers to the victory of one of the teams and ends with a draw, then the bet is validated with odds of 1.00.

 

In the case of bets of the type "First team to X goals/points", if the match is completed before that limit, it will be validated with odds of 1.00.

 

Unless otherwise stated, a score of 0:0 is considered even.

 

If the result of a bet/event cannot be officially verified, we have the right to postpone its validation until information is available. If, however, the result cannot be officially verified, it can be validated at odds of 1.00.

 

If an event is played before the scheduled start date and time, then all bets placed after the start time will be considered void.

 

In the event of incorrect validation of a bet/event, we reserve the right to correct the error.

 

The following rules apply to “Duel” bets (unless otherwise specified in the betting offer):

 

- at least one of the competitors must finish the match, otherwise it is validated with odds of 1.00

 

- if one of the competitors does not take part in the event, then it is validated with odds of 1.00

 

- if competitors are disqualified, the bet is validated at odds of 1.00

 

- if the competitors obtain the same result and the tie option is not offered, then it is validated with odds of 1

 

The organizer will consider "winner" bets in which the player chooses multiple betting events that cancel each other out as losers.

 

If the event is cancelled then bets are validated with odds of 1.00.

 

If the venue of an event changes, we reserve the right to validate bets with odds of 1.00.

 

For the approval of the event, the final result established by the first official announcements is taken into account. No changes or subsequent decisions, individual or by any committee, are taken into account.

 

When multiple participants finish in a dead-heat, the player's stake will be divided by the number of participants involved in the tie. The player will be paid at full odds for this reduced stake. The remaining money in the player's stake will be lost.

 

If a player does not participate in the event, all bets in which he is included will be validated with odds of 1.00.