Responsible Gaming

Maxbet Gamble Responsibly

INFORMATION ON KEEPING CONTROL

Maxbet.ro wants our customers to engage in responsible gambling. We strongly advise our players not to gamble unless they know the facts. Being responsible about gambling means knowing whether to gamble and when, and how much money or time to spend at your computer / mobile / tablet.

 

ADVICE ON GAMBLING RESPONSIBLY

Following these simple rules will help to ensure that you gamble responsibly:

  • Decide on the maximum amount that you can afford to lose before you play and stick to it.
  • Decide on a time limit for your gambling session and stick to it.
  • While playing, ensure that you take regular breaks.
  • Only gamble with money that you can afford to lose and under no circumstances borrow money to gamble.
  • Do not gamble if you are feeling depressed, under stress or in any other situation that may impair your judgment.
  • Ensure that you have a healthy balance of activities in your life aside from gambling.

STAFF TRAINING

Awareness information and training are given to all Maxbet.ro Management and Customer Service Support agents related to problem gambling issues.

PREVENTING UNDER AGE GAMBLING

Gambling under the age of 18 is against the law in most parts of the world. At Maxbet.ro Casino we have imposed a number of strong measures to prevent minors from gambling.

Important: If you are concerned that your children have access to gambling sites or other inappropriate material online, you can restrict access to such sites by using one of the many Internet filter programs available, such as Net Nanny, CyberSitter, CyberSnoop, CyberPatrol.

PARENTAL CONTROL

A number of parental filtering solutions can be used to monitor or restrict access to the internet such as:

www.netnanny.com - filtering software that protects children from inappropriate web content.

www.cybersitter.com - filtering software which allows parents to add their own sites to block.

www.cyberpatrol.com - internet filtering, blocking and monitoring software for Windows

PROBLEM GAMBLING QUESTIONNAIRE

If you are concerned that gambling may have taken over your (or someone else's) life then the following questions may help you find out:

  1. Do you feel depressed or even suicidal because of your gambling?
  2. Do arguments, frustrations or disappointments make you want to gamble?
  3. When gambling and if you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  4. Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
  5. Have you ever lied to cover up the amount of money or time you have spent gambling?
  6. Do you gamble to escape from a boring or unhappy life?
  7. Have you lost interest in your family, friends or hobbies?
  8. After losing, do you feel you must try and win back your losses as soon as possible?
  9. Have others ever criticised your gambling?
  10. Do you stay away from work or college to gamble?

If you have answered yes to any of the above questions then it would be wise to review the level of your gambling.

Further help and support can be found by clicking here

LIMIT YOUR SPENDING

The 'Deposit Limit' facility allows you to place a cap on how much money you can deposit into your account within a fixed period. You can create different limits for varying time periods, with options of one day, one week and 30 day limits.

If you change your mind, you can increase your deposit limits but please be aware that this change will take 24 hours to take effect after the initial request. Upon logging in after this 24 hour cooling-off period, you will need to confirm again that you wish to proceed with increasing your deposit limits.

If you wish to lower your deposit limit, this can be done at any time and will take effect immediately.

You can set and change deposit limits from the 'My Account' tab, by choosing 'Responsible Gambling' and then 'Deposit Limits'. You can also contact our Customer Service team for more information, but please be aware that they will be unable to alter any limits which have already been set.

Daily Deposit Limit (24 hours)

This limit works on a rolling 24 hour basis. For example, if you reach your daily limit at 3pm you will be able to deposit again at 3pm on the following day.

Weekly Deposit Limit (7 Days)

This limit works on a rolling 7-day basis. For example, if you have deposited your full weekly limit on Wednesday at 3pm, you will be able to deposit again at 3pm the following Wednesday.

Monthly deposit Limit (30 Days)

This limit works on a rolling 30-day basis. For example, if you have deposited your full monthly limit on 15th of the current month, you will be able to deposit again on the 15th of the following month.

If you wish to use this facility or would like further information on this, please contact us (please log in to your account and then contact our Customer Service team) and one of our Customer Service Representatives will be pleased to assist you.

TIMEOUT

If you decide you want to take a break from playing with us, our site has the facilities to enable that decision. Our 'Timeout' option allows you to disable Maxbet.ro account for a short period of time. You can choose from one hour, three hours, one day, one week or 30 days.

Once the Timeout begins you will still be able to login to your account, but deposits and the placing of bets will be disabled.

There is no way to cancel Timeout until the period passes, giving you peace of mind for as long as you need. If you feel you need to take a longer break than the Timeout feature offers, you can use the Self-Exclusion feature detailed below.

Timeout options are located in the 'My Account' tab. Simply select 'Responsible Gambling' and choose 'Timeout' to set up a period that works for you.

SELF EXCLUSION

If you want to take a longer break than our Timeout feature allows, you can opt for a Self-Exclusion of six months, one year, two years or up to five years. Similarly to the Timeout functionality, you will be able to login to your account but deposits and the placing of bets will be disabled.

During this period there will be no way to reactivate your account, and [Maxbet] PT Entertainment Services Limited will take all reasonable steps to detect and disable any new accounts you may try to open.

If you hold additional accounts with other Online Gaming Operators, we strongly advise you self-exclude from those accounts as well.

After the period of time you set for self-exclusion has passed, you will need to contact our Customer Service team in order to reopen your account.

Self-Exclusion can be accessed in the 'My Account' tab under 'Responsible Gambling', or alternatively by contacting Customer Service who are also able to provide further information on the process.

SELF EXCLUSION

Maxbet.ro provides the facility of self-exclusion for a period of 6 months. Once the self-exclusion process has been completed for a customer, the account will remain closed with no option for reopening until the period set has expired. During the period of self-exclusion, Maxbet.ro will do all it can to prevent the customer from opening new accounts. Please be aware that accounts closed due to other reasons not related to gambling problems can be reopened at any time following the request of the customer. If you wish to use this facility or would like further information on this, please contact us (please log in to your account and then contact our Customer Service team) and one of our Customer Service Representatives will be pleased to assist you.

HELP & ADVICE

For more information about staying in control and for further help and support, we recommend visiting the following groups:

Responsible Gambling Council - for help, advice and tips on responsible gambling.

The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

Gamblers Anonymous - for support and treatment of gambling addictions.

Organization provides information for the general public and professional community about problem gambling.

Or, you can visit the Gamble Aware website for more information.

Gamble Aware aims to promote responsibility in gambling. This website is intended to act as a core element in an effective education programme which seeks to minimize problem gambling and gambling-related harm, and to sign-post treatment and support for those in need.

RESPONSIBLE GAMING DASHBOARD

To set limits to your Maxbet account, please go to the Responsible Gaming Dashboard by clicking here